COMPUTER NETWORK TECHNICIAN
Adresse mail : lyes.sahnoune@gmail.com; Adresse : Cité 50 logements participatifs, Bougara
Tel : +213 540 29 64 41
July, 2022

Dear Hiring Manager

I am confident I will be an excellent fit as the Company’s next Computer Network Technician. As a
solution-driven IT support Specialist with 6+ years of experience in delivering fast and effective
support to clients and end-users, I am excited to offer my analytical, technical, and problem-solving
abilities in a new role.
With my hands-on knowledge of computer software and hardware systems, excellent diagnostic
skills, and high-level communication abilities and a fast learner when it comes to IT, I am well-versed
in responding to queries, resolving computer hardware and software problems, and implementing
effective solutions. Currently, as IT Specialist for the National Urban Planning Agency (ANURB), I
deliver well-rounded technical support to 300+ users daily, including conducting troubleshooting
and resolving IT-related and application issues to maintain optimal service efficiency. Please consider
the following highlights of my key strengths and contributions:
– Maintained a closing average of 50 calls per day with an 80% first call resolution ratio;
– Repaired emergency networking issues with 24/7 remote support to avoid potential loss of
revenue for franchises and corporations;
– Technical proficiencies in Service Now, Remedy, Manage Engine, TCP/IP, and LAN/WAN
technologies.
It would be a pleasure to learn more about the Company’s needs, and I welcome the chance to provide
further insight into my technical abilities and personal attributes. Thank you for considering my
candidacy for this position, and I hope to hear from you soon.

Sincerely,
Lyes Sahnoune